Do share more like this. The solution? Hi Trailhead Baby, I'm losing my mind here. Thanks a lot because I asked SF support and got this answer which did not help me much. Create the Cloudy Technical Team support process! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Making dinner for Mom! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I've had it take up to 24 hours :(. Usually this is due to some pre-existing configuration or code in the challenge Org. This, like all superbadges, requires a careful read through the instructions prior to any clicking. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Help with Superbadge Service Cloud Specialist step 4 Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Change the labels for Case and Product To Maintenance Request and Equipment respectively. But not able to finish this challenge . Modified 2 years, 1 month ago. Two things try a different merge field for the name. It is reason i m getting this error. Note the filter. here is the complete guide for designers that will increase your knowledge. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Also, I've included Entitlements in the console. Your help is needed! Thanks. Ensure Milestones are configured properly for High Priority Cases. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. * Able to be used on a profile level? Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Are you sure you want "email to case"? Has any code been used with your org? I'm chasing my own tail. Sounds like you need, The instructions mention that agents should be able to decline requests.
Cantaloupe Tastes Like Soap,
Steve Mcnair Death News,
Articles S
service cloud specialist superbadge challenge 2