See the PowerChute Agent Operating System, Process and JRE Compatibility Chart available at https://www.apc.com/us/en/product-range/61932-powerchute-business-edition/#documents to verify support.To test the USB ports run the command usb-devices to see a list of connected USB devices. You should see HID UPS Battery.If the HID UPS Battery driver does not load automatically when the USB cable is connected to the UPS. Go to power options, select change plan settings, change advanced power settings, USB settings11. It does give you the information you want. You will receive your welcome message soon. Make sure that the serial cable that came with the UPS is connected from the serial port on the UPS to the serial port on your computer. # The pwrstatd accepts four types of device node which includes the 'ttyS', # 'ttyUSB', 'hiddev', and 'libusb' for communication with UPS. .noScriptDisplayLongText { display : none; } Enjoy! With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". Connect with us for help choosing the right product or with troubleshooting and installation. 25 days ago. The display flashes to indicate that the network interface has restarted. On SMT, and SMTL model UPS, disable Green mode. b. When reinstalling when asked "Would you like to automatically search all communication ports for a UPS?" 0000002316 00000 n b. Number 3 is definitely the issue: "(3) Make sure the serial or USB cable is securely and properly connected to the UPS and computer." thunderbird wine cocktail. I already posted a link to show you the screen that gives you the information. If the system is still unable to communicate, proceed to the next step.2. When CyberPower System's PowerPanel software is installed it replaces Windows' original Power Option driver with PowerPanels driver. Recently, my CyberPower UPS decided that it would state that it can't communicate with the UPS. Please try again. Rate My Setup (NAS, Plex, cam DVR, Win7, plus more) (Optiplex 7010, i7-3770, 16GB DDR3, 26TB) (420wh backup) 1 / 3. To reset the communications bus of an SMC model UPS, on the display interface hold theMUTEandMENUbuttons simultaneously for 10 - 12 seconds. .noScriptDisplayLongText { display : block; } A video can be up to 1 GB, We encountered a problem while trying to upload. b. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer.Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. For assistance with performing the cold start/brain dead procedure see Schneider Electric Video: How to perform a cold start and brain dead on Smart-UPS.9. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent. 0000002905 00000 n select No. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Easily find the nearest Schneider Electric distributor in your location. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. trailer Please follow the steps below to resolve the problem: (1) The UPS may not be switched on. When reinstalling when asked "Would you like to automatically search all communication ports for a UPS?" If your installation includes a USB hub (a device that multiplies the number of USB ports available), and the UPS is plugged into it, check that the hub is receiving power. NOTE: For Smart-UPS models SMT, SMTL, SMX, SMC, SCL, SRC, SURTD, and all SmartConnect Smart-UPS models it is not possible to test serial com using PuTTY or other like serial comm tools.
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powerpanel personal unable to establish communication with ups